Skills and Options

Not all conflicts need mediation. There are a lot of tools that you can use to learn to communicate, to communicate your needs, and to listen to other people about their concerns that will allow you to solve the problems yourself.

Video Transcript: Mediation & Conflict Resolution: Overview in English & Spanish

What do you want this other person to most to understand about you in this situation so it leads to really a much deeper understanding of what is driving the person and what their interests are and what might be helpful for them to be able to reach some resolution in this?

If you are a landlord and you're having issues with a tenant, if they're not paying on time or they can't maintain the property to your standards, being able to have an actual conversation with that tenant or that landlord is incredibly important. The empathetic response to changing conditions again communication.

Humboldt Mediation Services is just one source of helping people reach that level of understanding but if people have better self-awareness and some tools that they can use they can work things through on their own too. There are tools that Humboldt Mediation teaches in some of the communication classes and you can certainly use those to resolve conflicts or even to prevent conflicts by addressing concerns before they get bigger.

Want to learn more? Check out "13 Tools for Resolving Conflict in the Workplace, with Customers, and in Life".